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DTDC Courier & Cargo

DTDC Courier & Cargo — DTDC Courier & Cargo courier not delivered

My package of DTDC Courier with tracking no. D68865240 has been booked on 15th Dec 2021 from Cuttack, Odisha to deliver it to Chennai with proper address and phone number. The packet has been there in Chennai from 19th Dec 2021 from that day to today (22th Dec 2021) and my shipment status is showing that "out for delivery" and "Not Delivered(RESTRICTED ENTRY-(OTR))".
But I am surprise I Have did another courier on the same day 15 Dec 2021 From Mumbai to Chennai with same deliver address(destination address) and it got delivered by Blue Dart on 16 Dec 2021. tracking no. [protected].
so how come the same destination address will show the different status one got delivered successfully and another showing "Not Delivered(RESTRICTED ENTRY-(OTR))?

Earlier we were told that it will be delivered within 5 working days. Can you tell me what am i supposed to do right now?
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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