DTDC Courier & Cargo — DTDC Courier & Cargo Parcel Not Yet Delivered(from Mumbai to Kolkata) -Booking on 12th Oct- Urgent Issue

My package with tracking number D94598605 has been booked on 12th October 2020 from Mumbai to deliver it to Kolkata with proper address and phone number (also mentioned on the parcel). The packet has been there in Kolkata Main branch (Bypass branch) since 19th October. After 2days of no movement Today i.e 22nd October finally it was Out for delivery.
I was waiting the whole day and now in the tracking status it has been updated as "NOT DELIVERED- Restricted Entry(OTR).
This is a horrible experience. Since then It's been 16days already. At the time of booking earlier I was assured that it will get delivered within 7 days.
At the time of booking already I had added that it is very urgent. I want to get my parcel delivered asap.
Would never thought it would turn into such a worst experience.
Already waited a lot and tried contacting Support team through phone calls and emails but everything is in vain.
No one even bothers to reply on top of emails. I request your team to look into this issue on a very urgent manner.
And when connected with the Bypass branch Team, they were giving lame excuses, irrespective of the fact that the parcel is at the bypass branch for 10 days still not delivering it to my address.
No one is bothered enough to deliver. I have been told that the working hours for delivery is till 3 pm. I want my parcel to be delivered ASAP.
Contact email id : [protected]@gmail.com