DTDC Courier & Cargo — DTDC Courier Not Delivered But status says DELIVERED

Address:

432, Mudichur Rd, Tambaram West, Tambaram, Chennai, Tamil Nadu 600045

I was given already delivered consignment number for my package.
When i enquired the management, they did not give any proper response and package has been missing for more than a week. Tracking ID given to me is C09725948. We booked the package containing textile material on 12th December, 2021. But given tracking ID mentions that some package was delivered on 4th December, 2021 to another pincode.
We ordered the package with following details:
Source pincode: 600063
Destination pincode: 638455