DTDC Courier & Cargo — DTDC not handing over our package while both supplier and buyer are complaining

Address:

soni bazar, rajkot

Dtdc tracking no.M02342470.

Tracking details show that "customer refused to accept the parcel" at two instances while the person was asked to handover the package to watchmen as we are closed at those times. We also tried to communicate through dtdc contact no. [protected] to inform in advance but as every time it never connects nor does the local office number working. After complaining the same to delivery guy over the phone he didn't handover the parcel to watchmen and stopped picking up our calls. Approaching the nearby dtdc office they say that the delivery guy has our package and he will deliver.

After waiting for 3 days when we inquired again they said the parcel was returned..but nothing like that is shown on tracking details...

We also tried to complain through DTDC webiste but as soon as we enter OTP to submit the compalint...the submit button vanishes!..so we were never able to raise a compalint..pics attached..

DTDC's services are PATHETIC! AS HELL! AND SO ARE ITS PEOPLE!!

We hope to resolve this issue once and will never use DTDC services again and will suggest everyone else to quit using DTDC services.

Our complaint is that our property was wrongfully put on hold by DTDC rajkot office & their delivery guy.

Also, DTDC has a unusable complaint portal on purpose and we are against that too...who does that?...its is highly unethical and unprofessional.