I booked a parcel from DTDC branch "sahil enterprise; Rd, Beside Maple Residence, Biswa Bangla Sarani, Action Area 1A, Krishnapur, Mohishgot, Kolkata, West Bengal 700102" on 10th July at around 6 pm to ship to PIN 737134, Singtam. It was light weight package and the tracking number K37119255. The representative said the package was about 75gms and then measured it as it was light weight. After measurement it considered as less than 1kg category by volume and charged me Rs.300. It supposed to deliver on Wednesday 14th Jul as per our conversation.
I waited until 14th July and then the delay started. It was lying or tampered carefully in this duration, I believe. After multiple followup with customercare we need to pick from one DTDC office at singtam, sikkim on 19th July around 6 pm from mr.Rakesh.
The package was visually tampered ( I have photo) still we took it to open. To our surprise the item had been replaced by something else and packed. They used blade to cut the brown tape and repacked it. I called immediately Rakesh, DTDC representative at Singtam to talk about tampered package. He said to talk to the source branch. He also mentioned that package open/close in cargo with CCD camera on, that might help to track the culprit. I have no clue now whom should I reach. The DTDC customer care works 9:30am-6:00pm. I could not reach after the incident. I put a online complain to DTDC, the complain/ticket number 573846.
I have attached all the details about items and chat history with my fiancé before and after placing the courier order to validate my claim. I have photo of item parceled, bill of the item.
I need my actual product returned or compensate equally with benefits for all the harassment I am going through right now. I would ready to file court case as per law if required.
I thank you, whoever, attending my case at consumer complaints section. I appreciate your hard work you put in.
Thanks,
Sahadeb
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