DTDC Courier & Cargo — DTDC udaipur branch not delivering shipments to the destination place.

I have made a courier from DTDC karaikal to Udaipur. The parcel weighed around 20 Kg. I was told by the Karaikal branch people that they will drop the parcel at the destination place that is door delivery and I agreed. Now the parcel has reached the destination place Udaipur and these Udaipur branch people are telling that they won't deliver at the door place as the service is not available there whereas online it is showing that service is available. These people are playing with customers feelings. I think DTDC should close the Udaipur branch as these people don't know how to work. My cnsignment number is D61375509