DTDC Courier & Cargo — Extra money charged by delivery person

I had sent a courier from Pune to Ulhasnagar on 5th oct'21, and paid Rs.300/- however the delivery guy charged Rs.20/- extra while delivering the parcel at the destination. My aunt did not know that I had already paid the required amount hence she paid him the extra amount.

Kindly look into this matter or provide me with the contact details of the delivery guy so that I can take this up with him directly. Also the Pune office executive - Mr Sandeep Desai is very rude while addressing the situation. He talked very impolitely and was blaming my aunty rather than giving the feedback to their delivery guy.

I hope some action will be taken in this regard.

Regards,
Preeti Batheja - [protected]