DTDC Courier & Cargo — FDM prepared but still not out for delivery

Hi,
On 11th October 2021 I booked a courier from Bangalore and it was supposed to reach the destination on 14th. It's 17th October today and it has been stuck in Bokaro for no reason. The place is hardly 50 kms from here and it won't take 2 hours to deliver it. I tried to reach them via mail/call/twitter but no luck.

I request you to kindly take it as priority because it's related to my livelihood. Please make it get delivered it asap
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