DTDC Courier & Cargo — Gift Box

My parcel is coming from Ahmedabad to Gocharan, West Bengal, vide tracking Id D64761877. Today I got a call from DTDC agent and he wants me to collect this parcel from 20km away from my Home address.. During this lockdown in west bengl... Where every E-commerce service is exempted in this lockdown..He could have easily deliver it to my door step, which is expected... Please look into my complain... As he told me he will return the parcel to ahmedabad if I dont come 20km to collect it...next day on 19.05.21 I did not receive the product and its showing area not deliverable... Unbelievable service from dtdc... Absolutely disgusting... No action taken so far despite my complain yesterday... The delivery agent was threatening me to come over 20km to receive the parcel or else he will return it back... And the same is happening... Delivery pin code was clearly mentioned is my address, if it is not deliverable then why DTDC accepted the courier ???