DTDC Courier & Cargo — Goods stolen from the parcel which has been sent by courier- consignment # K50207344

Address:

Bangalore Head office

I have sent 2 baby dress in a single parcel from Tribeni DTDC centre which is in West Bengal. The weight of the parcel was around 500 gm. However the receipint have received only 1 dress in the parcel. How is this possible. Is this the way of cheating people for one of the biggest courier company. I am extremely dissatisfied and will take up this to consumer forum. Kindly take required action and let me know as soon as possible. I am not getting any help from Tribeni (West Bengal) DTDC branch.

As discussed over the call with customer care support who named as Mohit earlier have asked for the contact number of the booking point which has already been provided to you. The coordination needs to be done from their end as the booking point is also your associate ( part of DTDC) so its come under your responsibility.

I am extremely disappointed by the above response. Its their responsibility to find the loophole of the process where their staff can easily steal things without damaging the goods. And there is no way I will be making false statement for a dress if it would have delivered correctly.

Kindly escalate this to your senior as I am not at all satisfied with your mail response.

This is very upsetting to hear where I have even provided the invoice of the two goods. I will make sure that none of my family and friends use DTDC service and I will make sure to reveal this in every social media and consumer forum as this is no way a fault of a customer and this get escalated to DTDC MD as he also should know what is going on his back.