DTDC Courier & Cargo — I didn't get my product to the correct address

Such a poor network and very bad customer service. I have given a address in kerala but how idiotically these courier service can send the parcel to andhra pradesh. Such a poor and bad response from the customer care. Why the hell is dtdc is doing the hell like this?
If this problem is going to continue i need to a file a case on dtdc.
Very bad courier service and why the hell there is no response from the customer care. Why the hell are you guys running a courier service and customer care.
Z54673326
This is my tracking id and i need that parcel to be delivered to the concerned address orelese please do call me atleast.