DTDC Courier & Cargo — Incorrect charges communication

Address:

DTDC, transline House, transport Nagar, Yeshwanthpur, bengaluru - 560022

Hi,
I have booked for transporting my scooter and a suitcase from bangalore to Hyderabad today. On the telephone call when discussing the quotation, the executive told me the cost would be 3500+GSt, to which I agreed. The DTDC personnel came and picked my cargo up and took it to their warehouse. Now the executive has contacted me again for the payment, and he has added multiple charges to the initially quoted price and brought the price to Rs.9853. This price isn't something I had agreed for and it doesn't work for me. I asked him to return my cargo back and I would find an alternative, but he is now asking me to pay a hefty cancellation charge for the same. This is honestly very unprofessional and frustrating.