DTDC Courier & Cargo — Issue with Delivery

I sent a courier on 22nd June, 2021 from Ulhasnagar (Thane) to Jalna having tracking number M04837047.

It has been 8 days but the package has not yet been delivered.
The tracking status shows that an attempt was made to deliver on 29th June, 2021, but the receiver was not available. I had mentioned 2 contact numbers but no attempt was made to contact on either of the numbers.

Moreover, the tracking shows that the package left the DTDC hub and within 3 minutes the status was changed to "Receiver not available"
It is clearly a fake tracker update and shows utter loss of accountability on the part of DTDC. I tried to contact their customer service a lot of times but it is impossible to reach them through email/phone/website.

Request you to please solve this issue as the package is of an urgent nature.