DTDC Courier & Cargo — Item missing

Consg. No. D34467301

Dear sir/ma'am,

I couriered 4 items from kharagpur, wb to sumerpur, rajasthan on 20th may, 2017. I received courier on 2nd june, 2017. One of my box was open from side and a 2.1 speakers worth ₹ 5500 were missing from it. The box was very well packed. The other boxes were absolutely fine. Someone has intentionally stole the speakers as the whole speaker set (Woofer + 2 satellites) is lost and none of the other items are missing. The box came defective at sumerpur dtdc branch, i checked through video recordings. Also the condition of metal trunk was very bad after delivery. It was a new metal trunk without any deformations. It was broken from sides & backside and deformed from top. Total weight of items was 38 kg at the time of sending and i received only 33kg. This could be confirmed through the last attached image, where the sumerpur branch dealer has done the entry after weighing all the items. I have attached pics for the reference. Let me know if you require any other information. I want immediate enquiry over the issue. And complete recovery of my items or equivalent compensation as per the current price of the speakers. I'm absolutely unhappy with the service.

Contact information -
Sumerpur dtdc branch : [protected]
Pali dtdc branch : [protected]
Jaipurdtdc branch : [protected]/30

Vivek singh