DTDC Courier & Cargo — Item missing from package-weight not matching end to end- package not delivered on time

Address:

BANGALORE-INDIA PHONE NO OF DELIVERY OFFICE 9741812428

N our case the shipment weight is exactly different for the weight of one saree missing. The booking weight is 2.25 kg. and the same at the end point was only about 1.5 kg.

Also per the booking office, the tape they applied was tampered with and a transparent tape applied which was never used by the booking office. This is confirmed by mr.Sekar of the booking office and same has been communicated several times with the regional managers.

Again the end delivery office had no reason to hold the package overnight in their office. The parties were present in their residence and was available. They never received any intimation from the entrance security about the delivery at any time. Without this intimation, the delivery office sent out message as party not available. Neither they attempted to call the receiver's cell phone which was indicated in the address field in bold to notify for any delay or non availability.

As a sender i had to track down various centers in bangalore and finally found the delivery office phone no. When i contacted, a lady picked up the phone and as soon as i mentioned that the package for Binnypete area is not delivered inspite of the party at residence, she abruptly hung phone asking me to send message. I had to send multiple messages and called again to enquire about the package and finally she said package was with her and it will be delivered in a rude manner. The same response was provided to the reciever when tried to contact this person when i provided the phone no. She was rude and abruptly cutting our phone,

Not sure is this the customer service a reputed courier company provides. NO attempt of delivery at the prompt timewhen the package was booked as premium, NO intimation of who to reach when package not delivered. No calls to the receiver or sender when not delivered, When customer reach out with their own effort of tracking a rude response.

At this point I would like to know the investigation process that was made in the bangalore office and the outcome of the investigation done with the shipment and delivery office in Bangalore.