DTDC Courier & Cargo — Item missing in the courier

Address:	Mumbai City, Maharashtra
Website:	www.dtdc.in

I have done one courier (Shipment no. D[protected] from mumbai to indore on 2nd jan'2017. Agency name and address : chandan ([protected]) plot no14, vijay nagar, western express highway near virvani estate, goregaon (E) mumbai, mumbai - 400063.
Having sarees total 9 in number opted home pick up and courier got delivered to indore on 7th jan'16. But when i have open the box i found 1 item missing in the parcel i have received. When i have talked to the collection agency in mumbai he is refusing to accept that something is missing and i have said that courier boy didn’t have given me exact weight and nor he asked to exact number in the parcel and when i have contacted them he said that do whatever you eat we will return you missing item. It looks that 1 got stolen by courier guy in between. Requesting managment to have attention on this and this is such a shame for suc h a big company to have these kind of acts, where pick up boys steal something in between and customers left in no where and no soulution just to accept the fact that i am just a fol and cannot do anything accept to bear the loss... Need senior management attention on this intervention and justification. Dtct being a reputed company, this kind of acts does not suits you.