DTDC Courier & Cargo — Items missing

Address:

2-2-1137/3 Om Sairam nilayam 404, New Nallakunta, opp ramalayam

Purchased silver idols worth Rs 30800 from Salem silver palace, Salem, tamilnadu. The seller couriered the items to me via DTDC shipment no V60448394 on 20th October, 2020. My address is 2-2-1137/3, Hyderabad 500044, Telangana. The package was delivered on 28th October, 2020 ( late). After opening the package, I found that the box was empty with just tamil newspaper pieces and an invoice of my purchase and NO silver articles. I was shocked and contacted the seller, who assured they shipped correctly. I was so upset and in despair. I've given complaint to DTDC on their website, twitter, and also on phone ( complaint number[protected]. Please do needful and help DTDC reimburse me.