DTDC Courier & Cargo — Laptop received in damaged condition

My laptop was couriered under the consignment ID:D62160310

However, the laptop was received in the worst condition with the screen completely damaged. Though we packed very safely and on top of that DTDC courier service, Jaggayyapet also packed with daramachol sheets with handle with care stickers but we observed during transport its not handled properly or they might have kept heavy weight on top of it and corners of parcel also damaged.

It was handled so carelessly, as we chose this service because it would be very safe and care handling but DTDC transportation upsets us and we received a laptop with damaged condition display broken completely.

It's a company laptop, and they raised a quotation for repair charges. We already raised a complaint through Jaggayyapeta DTDC courier service but we did not receive any response yet, please check and respond back as early as possible.

I have attached the required documents. can anyone help on this?

Thanks and Regards,
Devika