DTDC Courier & Cargo — Mango Box sent from Thane to Mysore

Address:

Flat No. 3 D , Building :SKYLINE , COSMOS HORIZON , No. 2 Pokhran Road, Thane (w) 400610

I had booked 2 dozen Mango carton from Thane to Mysore on 04 Jun 2021 wide AWB no: D86307379 . I was charged @rs.150/ kg, total 6 kgs amounting to Rs.900/- courier charges . The booking office (Thakur Enterprises, MF 733, Vasant Vihar, Thane (w) ) very well new it was Ratanagiri Apoos mangoes which is being sent . The consignment was in corrugated carton with proper breathing holes so that the fruits inside would have air circulation so it will not get heated .
Unfortunately without our knowledge the DTDC stretched the whole box with plastic, there by making it totally air tight !
The consignment reached destination ( Mysore) on 07 Jun 2021 evening . However to great dismay of my relative, the mangoes (24 in all ) had rotted due to heat as a result of stretch wrapping ! I do not understand a company like yours has stretch wrapped a fruit Package ??? Are you not aware that in summer specially if fruits are packed in plastic airtight it is likely to rot !!! All my effort in hoping to make my aged mother happy by sending Apoos mangoes after paying huge amount has gone totally waste due to callousness & stupidity shown by your company !!