DTDC Courier & Cargo — Missing online track info with

Address:Lucknow to srinagar

Dear sir,
One of my friend have given a package in dtdc on 21th november 2020 and now when i try to it track it online. It does not show any tracking information from last four days. My dtdc courrier id no. Is U00812401.
so kindly look to help me as it was my degree certificates in it
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