DTDC Courier & Cargo — Missing products

I took service of around 128, 000 from Ambernath centre of Dtdc.. most of my products were removed before couriering from Ambernath. It was international courier to Ireland, I was told this products wnt be sent to ireland..they said removed products will be returned to pickup location but was not returned.. they kept on delaying and after almost 1 month only half of products were returned all eatable items were missing and now staff is saying it was kept at building security.. that too when I enquired they replied.. why was product kept at security.. security is saying he dint took any product plus we checked cctv no product was delivered to security in past one week. Guy is not even sharing exact date of delivery of product to security.