DTDC Courier & Cargo — No home delivery

Address:

Shweta sharma, vijay nagar shimla 171009

The delivery service provided at shimla by DTDC is pathetic. I have faced problem twice.
Customers prefer courier service above indian post because of fast delivery and products being delivered at home, but ur company representatives do not deliver at home and ask customers to come to their end to collect parcel or they tell you to collect from other places.
When asked why not being provided home delivery then we get vague answers like, your area is not under service. If DTDC cannot provide services then why do you people accept the orders and waste customers time and money.
This is the second time i have faced this same issue.
Please look into it. Hope your organization will get to some problem solving or will stop providing services by not accepting the courier .