DTDC Courier & Cargo — No information of the courier delivery and no data in tracking

Address:

Shop no. 42, Central Bazzar, Vesu, opp. Pooja Abhishek, Someshwara Enclave, Vesu, Surat, Gujarat 395017

I gave a package to my nearer DTDC centre to deliver it within the city. It was given on 28th may 2021, and now its been about 20days. They are just making excuses about the package and I am not sure even if the package reached there or not. I can't even track it online from the tracking address given to me. Kindly consider this issue and take action as soon as possible.

Delivery Details:-
Tracking ID- A47892364

From- Shop no. 42, Central Bazzar, Vesu, opp. Pooja Abhishek, Someshwara Enclave, Vesu, Surat, Gujarat 395017
To- MTB arts college Building, block 4, IGNOU study centre, Athwalines, Athwa, Surat, Gujarat 395001

Package Consists of 5 files
The package weighs about 2kg