DTDC Courier & Cargo — Non delivery of item even after 18 days - Bangalore to Goa

Address:

406/112-E, Villa No. F1-E, 2nd Floor, Park Hill Apartments, Behind PDA Colony, Porvorim, GOA-403521

AWB :- D61579237

This parcel of about 3 to 4 Kg was booked at Bangalore on 9/11/23 and till it was in Bangalore only till 12/11 and later on they themselves rebooked this on 21/11/23 for reasons best known to themselves and then the movement of the parcel from Bangalore started. Tracking showed it as at Panaji, Goa branch - FDM prepared on 24/11 and even to this moment the status is same and the item has NOT BEEN DELIVERED AT ALL. With great difficulty found out that it has moved to Mapusa, because the address has been read wrongly by DTDC guys and lying there. The person whom I contacted did read out the correct address from the website. Such being the case why did it move to other branch although delivery branch is Panaji only. Porvorim, where it needs to be delivered is only about 5 Km from Panaji branch office and even after 3 days not got the parcel . Customer complaints and tickets were raised umpteen number of times and there was NO response or feedback. Frustrated with such customer support and services. YET TO GET THE ITEM EVEN AFTER 18 DAYS OF BOOKING.