My consignment# D72966009 is not yet delivered and no status has been updated since 22nd June. Since 22nd June, the status shows that the parcel is in Pune, Viman Nagar branch which is hardly 5kms from the destination, but the Pune center says that they have not received the parcel yet. I raised a request with the customer support team (ticket# 463325) where they are not replying to any of the comments. The customer support team definitely picks up the call (with a wait time of 15-20mins) and I am not sure how most of the times, the call gets disconnected abruptly and there is no callback in spite of the fact that I inform my consignment number over call which definitely shows my contact details. Also, no response has been provided to any of the mails that has been sent. The parcel has my company laptop worth over Rs, 50, 000 and I have already taken insurance with the maximum declared value of Rs, 49, 999/-.
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