DTDC Courier & Cargo — Non delivery or my parcel unprofessional behaviour & pathetic services

Address:

Alivia Heights Nallasopara West Palghar 401203

Pathetic services by dtdc couriers and their franchisees. Inappropriate behavior, unprofessional, no proper communication skills, 0 manners or customer service skills... I am available and they say door is closed for the last 3 days and are asking me to collect the parcel..
Every day since 26th sep'2020 i receive a notification stating that my door was closed hence could not deliver the parcel wherein all o[censored]s are home 24 x 7..

I then got a call from one of the officer guys at the local vasai east location branch dtdc stating there is a parcel and asked me to collect the same from the branch at vasai...

I refused to do the same as no personal transport and i would be charged huge amount as well as time to go to the dtdc vasai branch and collect my parcel for which the delivery charges were already pre-paid

When i questioned why were they not coming to deliver he had no answer just said cant come... I asked to transfer the associate to transfer the call to a supervisor yesterday he said supervisor was busy and advised will arrange a callback which i never received till date..

I called them again today on 30-sep-2020 after speaking with their customer care however the guys was rude and just said that he had the parcel and asked me to come and collect it when i started questioning he disconnected the call.. With no appropriate response..

That was my maintenance cheque that i was to receive from one society to be paid to another society which if not paid in time would incurr interest charges..

My mob # [protected]
Dtdc tracking number # m01377728
Delivery location # nallasopara west 401203