DTDC Courier & Cargo — Not Delivered

My consignment number is Z47602135 and I shipped it from Hisar to Ahmedabad. The name, address, phone number of the receiver was clearly mentioned on the package but it has not been received yet. The current status tells me that the CONSIGNMENT IS REDIRECTED, even though it reached Khokhra, Ahmedabad on 1st September itself.
This is was a very important shipment for me.
Please look into the matter asap and tell me what am I supposed to do now. This is really frustrating.