DTDC Courier & Cargo — Not delivering the product

Address:DTDC, AUTHORIZED CHANNEL PARTNER, VIJAYAGEETHAM LOGISTICS,KANIYAPURAM, TRIVANDRUM 695301

Dear Team,

when i ordered a product, the DTDC courier center told me that they cant delivery the product because of there is no service in my area. my house is within 5 km from the DTDC courier center. but they didn't deliver the product
1/10/2021 the DTDC service center called but i cannot took call because i am in office. When i call them evening they told me the will deliver the product on Monday 04/10/2021.
i called service center on Monday, they told me that they cant deliver the product, i should collect from office.
so i am went to collect the product. as per discussion with DTDC service center they said we can complaint wherever you want.
please take necessary action

DTDC INVOICE NUMBER IS D79248910
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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