DTDC Courier & Cargo — Office Laptop Shipment is undelivered and Unknown where currently located

I have courier my previous office laptop in the DTDC courier on 10-April-2023 in Hyderabad KPHB. Destination is the Chennai. They said it will be delivered in 3 days. But till now (11 days) shipment is not updated and when enquired in the booking office they do not know where exactly courier it is and do not know whether it will be delivered or not. It is costliest device and DTDC has not taking any responsibility to trace it or they do not know where the courier is located. I am worried about no update in the shipment and no proper information from the booking. I do not know where to contact so i am raising it here.
Courier Consignment number: D28835668
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