DTDC Courier & Cargo — Package Lost "DTDC Service""

Address:	Bangalore, Karnataka, 560066
Website:	www.dtdc.in

Hi Team,

I would like to raise my complain with regards to my package lost with DTDC courier services.

Package contained a mobile phone-YU Yuphoria YU5010A(Black+Silver).This was purchased on Amazone.in on 5 October 2016 for my father birthday.This phone was couriered paying courier charges (Rs 400)from DTDC on 7th of November from Whitefield DTDC center, Bangalore office, to the destination –Assam (Digboi) which was supposed to reach on (9th Nov 2016).
Astonishingly it has not yet reach to the destination till date (2 December 2016)!!!
When I followed up with the Whitefield DTDC branch where I courier my package, and a lady told that she dont have any information but will inform me once she has any information, when I tried to follow up with her again she said that she has no information and gave me the DTDC manager number name (Mohan Raja).Well I must say this guy doesn’t even know how to talk with the customer nor to dealt with there problems. However after long follow up of 1 month on 30th November DTDC manger (Mohan Raja) says that my package was lost and someone has stolen the entire courier bag, which was mind boggling news for any customer!!!

Somehow I kept my disappointment aside, I call the manager and ask what would be the next procedure, he ask me to send the phone bill in an email, when I send the bill they come up with a story that they will pay me back only Rs 2000 .When I ask the reason why?. As the bill clearly says that the phone cost is Rs 4, 499.

I should say the customer service is pathetic and unbearable and very rude.

Please help me out to resolve this problem ASAP by refunding my entire money along with my courier charges or else i need to approach Consumer court.

Florina Thomas
[protected]@gmail.com