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DTDC Courier & Cargo

DTDC Courier & Cargo — Package lost or stolen

I had sent a courier from Bhuvaneshwar to Hyderabad using DTDC with tracking number D70016165. Since Jul 17th there has not been any movement. Their customer service keeps saying they do not know where the package is and some backend team will call and update. But nobody calls. They have about 9000 unresolved tickets on this site. How do they still have a licence to operate? I strongly suspect they are stealing packages to sell online.
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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