DTDC Courier & Cargo — Package not delivered and its been close to a month

I had to receive the package with tracking ID : F30114086 from DTDC on May 11th. The person who was supposed to deliver it called and asked me to come and collect it as the delivery person had left early on May 11th. This DTDC office is on the same road as my house in Nallagandla. I asked him to send it the next day morning and I obviously didn’t receive it. WITHOUT EVEN ATTEMPTING DELIVERY, IT IS BEING SENT BACK TO THE SENDER. I had called the DTDC Nallagandla with phone no : 91542 55440 multiple times but he has not bothered to get the delivery done. He gave me another phone number to contact : Janardhan (91104 52718) and that person said that if it is in his branch, he would send it the same day evening and this happened a few days back. The package was in that branch as per confirmation from the Nallagandla branch guy. This other person didn’t send it that day. I sent him messages the next 2 days and he asked me contact someone else and that other person asked me to contact someone else. I have spoken with 4 people and nothing has happened. I also called CUSTOMER care and raised a ticket 17 days ago and that too has not helped clear this issue.

HOW IS IT THAT THESE INCOMPETENT ### RUN THIER BUSINESS? HOW CAN A PACKAGE BE RETURNED AS FAILED DELIVERY WITHOUT ATTEMPTING TO DELIVER FIRST?

IF THEY ARE NOT ABLE TO DELIVER BECAUSE OF THEIR INCOMPETENCY, THEN THEY BETTER REFUND THE TOTAL AMOUNT I HAVE PAID WITH INTEREST AND THE DOCUMENT BE RETURNED SAFELY TO THE SENDER. THAT WILL CONFIRM HOW MANY INCOMPETENT PEOPLE ARE WORKING IN THIS INCOMPETENT ORGANISATION ALONG WITH THEIR INCOMPETENT BUSINESS PARTNERS.

I want the higher management to get this ISSUE CLEARED AS SOON AS POSSIBLE and deliver my package at the earliest.