I am writing to express my extreme dissatisfaction with the service I have received regarding the delivery of my parcel from udhampur (182101) with tracking number 7D3311451. The parcel as of today(2feb, 2024), it has not been delivered, and the lack of communication from dtdc end has only added to my frustration.
The tracking information indicates that the parcel has been in the local facility for the past two days, yet there has been no attempt made to contact me or deliver the package.
So, I decided to pick it up by myself, I reached the dtdc officee in heavy rain and asked for my parcel they replied 'we don't have any parcel on your name or address'.
Later on when I got back and checked again he status its said 'Not Delivered(RECEIVER NOT AVAILABLE-(CIR))'. The whole time I was at my home with my phone active, yet i didn't received any call from dtdc and now its showing 'Not Delivered(RECEIVER NOT AVAILABLE-(CIR))'. What's this now? I want my parcel back,
This experience has tarnished my perception of your company's reliability and commitment to customer satisfaction. From now on i would never use dtdc adn never suggest anyone to use dtdc, they put you in dark and never solve your problem.
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