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DTDC Courier & Cargo

DTDC Courier & Cargo — Package not delivered

My courier z36543116 was sent on 27/10/2020 and it was out for delivery on 28/10/2020. But it was not delivered and status shows "package redirected". The courier was sent from delhi and within delhi only. The querry form is not working and no one is picking up the call at their helpline centre.
Kindly look into the matter.
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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