| Address: | 14/310, Puttappa Complex, Sy.No.192, Whitefield Road, Mahadevapura Post, Whitefield, Near-BBMP Office, Bengaluru, Karnataka 560048 |
I moved to Bangalore in August and shipped all my belongings on 27th August 2020 through DTDC (assuming that it is a trusted service). The packages were 3 big bags totaling to about 50 kgs of shipment. All charges were paid upfront. It has been more than a month now but I have received all 1 out of the 3 bags.
The bags are very very important to me as they have all my wedding clothes, and every other clothing and household thing that I have collected in the past several years. I came to Bangalore with just 4 sets of clothes trusting DTDC to bring everything else.
It is 5th October 2020 now and I have been raising complaints and following up with the customer care folks for the past 2 weeks and no one knows where my bags are. I get the same answer again and again - "We will get back to you in 24 hours".
DTDC service is the worst. There has been no updates, the online tracker has stopped getting updated after 3rd September. I don't even know if the package is missing or am I ever going to get it.
Request anyone who could help me out to get my bags. They are 2 big black coloured bags. I have even sent the pictures and invoice copies to [protected]@dtdc.com
Tracking no. - F30083399 & F30083407
Name - Sneha
Contact - sneha.[protected]@gmail.com
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