DTDC Courier & Cargo — Parcel damaged and some products missing inside

I have sent two packages to Pune from Chennai. I had clearly mentioned that those are food items. One of the package was broken and packets inside wore torn. For the other package, one of the packet inside is missing, few of the pieces are in the box though. I chose DTDC assuming that they will take care of the package properly and paid almost 2000 rupees where I could have sent it through other service provider with less charges.