DTDC Courier & Cargo — Parcel not deliver at door step

Address:

Pincode 531011

Every parcel need collect at dtdc only in atchutapuram, not deliver at door step, why they give adds secure deliver
Pincode 531011, courier charges taken 250rupees from visakhapatnam city to visakhapatnam rural means atchutapuram pincode 531011 but not deliver properly, they are not come doorstep, we need to go at office