DTDC Courier & Cargo — Parcel not delivered

Address:

B22/166-K-1, Shankuldhara, Behind Khojwan Police Chowki, Varanasi

I Dr Sangeeta Roy from Varanasi have a parcel to receive on 17/08/21, but due to my busy schedule I was unable to receive the phone call on that evening around 6.12pm once only. Then at about 8.33pm when I saw the missed call, called back (m.no.[protected]) & he told parcel is in Mehmoorganj branch office & next day he will deliver it. But till today i. e.19/8/21 it was not delivered & when I called him then he denied to deliver. I contacted through phone no.provided in Google but no response. Kindly help, my phone number [protected], Baba Kinaram Hospital, Shankuldhara, Khojwan, Varanasi. I have no idea about the parcel.