DTDC Courier & Cargo — Parcel not receive & return without any information

Dear Sir/Mam,

I had 1 parcel which I ordered from step set go which was to come from Mumbai to Ghaziabad but I didn't receive as I didn't receive any message or any call sent back without my information when DTDC center Found out and told that he sent it back and he gave 1 number and the number is [protected]. So he said that if you get it back, there will be a charge which you give and your parcel will come back and I'll send the mail on helpdesk then they saying resolve this issue but still I have not received parcel