DTDC Courier & Cargo — Parcel returned

My courier no, A47874924.
I got call from ([protected])to pick up my courier even though the there was no restrictions to courier service in salem.when i requested them to deliver they said after a week they will deliver but dint recive even after 2 weeks now casually they are saying its been returned to surat.
It was a lady who contacted me s even denied saying her name .the dtdc service is too poor in salem do look and sought it.