DTDC Courier & Cargo — Parcel undelivered

Address:

MAX GRAPHICS, 175 F/4, RAJA NAGAR, 4TH CROSS, NEAR THIRUMANGALAM,PERAMBALUR PERAMBALUR - FOUR ROAD PERAMBALUR 621212

I had sent a parcel from Bangalore to Perambular (Zip code 621212). It has been a while and the tracking status shows undelivered with recover not found as the reason around 19:45pm on 30th October. But the receiver was present in the delivery location and neither did receive any call during the delivery. It is a very important courier and needs to be reached at the earliest.
I have been trying to contact the person in charge for delivery, but there is no response to the calls. This act of ignorance is not acceptable.
And this isn't the first time it is happening. It is very displeasing to see the lack of sincerity in the service and compassion with the customer service.