DTDC Courier & Cargo — Parcel Undelivered

Address:

DTDC Sarakki, Bangalore

My consignment Z13728902 has reached the nearest DTDC for 2 days now and by end of the day, the status is 'could not attempt delivery'. When I call the customer care, they just say they cannot share the branch number or the delivery tea, details. They just cheat you by making false commitments of the product reaching 'today', but there is zero useful response on tickets. They close tickets without responding. Afsana and Nikita (who refused to reveal their full names) and Tehreen Muskaan and Mary to whom my ticket went to are grossly irresponsible and negligent. I have no clue what happened to my parcel or when it will reach me. I have been a loyal customer of DTDC for the last 15 years and I'm EXTREMELY DISAPPOINTED. High time we moved away to better providers like Delhivery who are so prompt and professional.