DTDC Courier & Cargo — Product burnt in vehicle

My product was booked from mumbai to tamil nadu and in between in delivering state the parcel carrying vehicle was damaged or burnt in accident and in the same vehicle my wet grinder product was there. Now issue is they have sent me FIR copy and telling you didn't had Insurance. But Even If I had insurance fire claim Insurance are different and this is there fault and infact this ### never even updated us. Please help me to get my money back it had cost 9, 000 rs.
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    DTDC Courier & Cargo Phone
    +91 80 2536 5032 [Customer Care]
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    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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