I am Sreya Sajeev from Idukki, Kerala. I have informed DTDC o[censored]nprofessional behavior of staffs at DTDC office Rajakkad, Idukki, Kerala twice. So far I have contacted DTDC with regard to 3 parcels. The parcel has been send in the name of a third party.
Incident 1 - It came to my notice that Rajakkad, Idukki office is not providing doorstep delivery and on request, employee asked me to collect it from office and told me he would deliver only on his convenience. On telling to him I would raise a complaint, threatening response was 'go ahead with the complaint, nobody is going to enquire'.
Incident 2- A parcel from High Court of Kerala lawyer was sent in the name of same third party (Surjith, Mahadeva Spices, Rajakkad). It said failed to deliver and on contacting them twice, employee asked me 'NOT TO SENT PARCELS ANYMORE IF I CAN'T TAKE IT FROM OFFICE'. Next day status of parcel was shown 'delivered' and product was not delivered. I contacted DTDC office and on informing him it's from High Court of Kerala, I received a call in 2 mins telling me product got delivered.
Call records of the above can be send to cross check on request.
3rd Parcel - Tracking id :[protected]
Con no: R39330841
Tracking details said product failed to deliver and could not find address. I didn't receive any call from DTDC. Despite that it says it failed to deliver. DTDC tracking says it's returned to sender but sender didn't receive any call so far.
This is the third incident consecutively. This behavior from DTDC is unprofessional and breach of contract has occurred thrice. Not delivering the product is intentional as I have contacted them asking for doorstep delivery. DTDC employees are taking grudge against me this act of not delivering is intentional. Was this information helpful? | 
