| Address: | Kunnamangalam, Kozhikode - 673570 |
Shipment: D22448296
Corporate shipment of laptop from my company in Bangalore to Kunnamangalam, Kozhikode -673571
The franchise in Kunnamangalam (Manager Saju) refused to deliver the shipment to the recipient's address. Instead, they called and asked me to go to their office and collect it. On questioning this, Saju replied that the franchise has their own rules and they can't come to my location to deliver it. Although I contended that the shipment has been paid for door delivery, he simply denied it saying that I would have to go and collect it if I needed the shipment on time. Else, I might have to wait for 2 -3 days so that they could see if a delivery could be arranged (but they wouldn't guarantee it).
Completely unprofessional behaviour and it's illegal to deny the service that the customer has paid for.
Please take action against the franchise so that such incidents wouldn't occur in the future. Was this information helpful? | 
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