| Address: | Khamla, Nagpur (Maharashtra) |
Hello,
This is regarding a courier that has been booked on 13th May 2022 (attached receipt image) from Nagpur to Indore. It has been mentioned from the DTDC Khamla branch, Nagpur (Maharashtra) that it will reach Indore by 16th May 2022. The courier contains important documents which are to be reached Indore on an immediate basis but when hadn't been delivered till 18th May 2022. We approached the DTDC office, Nagpur branch (contact number:[protected] on 19th May 2022 to keep track (Tracking details attached) of it. From there, we got to know that the parcel has been reached Pune by mistake & also confirmed us that they will redirect it to Indore and will reach Indore by 21st May 2022. Then, we receive a call on Monday i.e. 23rd May 2022 mentioning that the parcel has reached Indore & will be delivered in a day or two & when we followed up with them, they stopped picking up calls and also did not give us any update that where our parcel is? & it is 25th May 2022 today, the parcel hasn't been delivered yet. We can sense that DTDC has lost our parcel. Also, the tracking history which is being downloaded from the DTDC website is duly attached too.
Kindly sort this issue ASAP as those documents are of high value to us.
Rgds,
[protected]
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