DTDC Courier & Cargo — Shipment not delivered

Address:

DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047

My brother stays in beguserai, bihar and since he need several documents and books i had to courier it to his place from madikeri, karnataka through this wasteful DTDC courier. I shipped it on 21st of October paying around 850RS and was assured to reach in 10 days. ON tracking on 30Th of october it was shown its out for delivery, but none of the delivery executive have contacted and upon reaching the beguserai branch number its been switched off. Its 5th of november today and i have spoken to 4 different customer support executives of DTDC on 4 consecutive days where they have just kept saying they would escalate and deliver it by tomorrow. Still my issue hasnt been resolved. Would wait for few more days and then go to consumer court