DTDC Courier & Cargo — Shipment Related Issue

This complain is regarding consignment number K53275467 sent through DTDC.
I gave my consignment to DTDC team to deliver that in Bangalore on 15th January, 2022.
After reaching to the DTDC branch having postal code 562125, Branch name "Sarajapur-Sompura Gate[BF1714]" and addressed at "KRV Building, Opp to City Lights, Layout, Bangalore, Karnataka -562125".
They were not able to delivered my consignment and where not listening to me properly when I am communicating to them for my contact number.
I also raised a complain (Complain Number[protected], where I told them to call me on my number, if they will not be able to find the person.
But. they never called me nor they delivered the consignment.
They just mentioned that address is incomplete and they returned it back to my address.
So, I want them to pay the refund at least for that as they have wasted my time and my client time and also due to there miss communication my consignment is delayed by 1 Month.
I want them to pay the refund along with apology from them.
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
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