DTDC Courier & Cargo — Small pack containing Rakhi

Consignment no V91654675 dispatched from Balabhgarh (Faridabad) for Darshan Singh Vill Tanda Holta (Simlu) PO Rajpur, Palampur, Distt Kangra HP 176061... The local courier wala informed over phone to collect the pack from their office in Palampur and refused to to deliver at my address. Informing that they do not provide delivery services for my location/ address. Rather asked me to collect the pak from courier office. Having no other option I went to their office and collected the pack.
When DTDC is not providing delivery services for my location, why you have accepted the courier for delivery to me. What is this. I expect prompt remedial reply .