DTDC Courier & Cargo — Tracking# D[protected] Incorrect Delivery

Hi Team,

ORDER ID:[protected]
DTDC Tracking ID: D43081646

I am extremely disappointed with DTDC service! I placed an order through my company portal on April 11th 2022 (Order Number:[protected]. We got a message on April 19th 2022 that the product was delivered successfully.

The very next day (Apr 20th) I called the customer service and spoke with Dhana (men) and he said that the delivery status shows incorrectly on website due to some technical issues and he promised that he will ensure that product is delivered to our correct address by tomorrow (Apr 21st).
We did not receive the product.

My mother-in-law received a call and she was told that the product is already delivered to a person called Muthusamy. But there is nobody with that name in our house. So, I called the customer care again on May 3rd and spoke with Wilson. He said that he will inform the backend team but I was not ready to wait for any longer since it has already been more than two weeks. I wanted him to put a conference call to the backend team and spoke with Vaishali.

Vaishali said she is the one who handles my case and said that she will look into the issue and call me back in sometime on the same day (May 3rd) but I never received any calls from her till now.

I called customer care today and spoke with Mani. He said Vaishali is handling the case and transferred me to that department. Through IVR it looks like the call was transferred to a normal mobile number and after several rings the call got disconnected.

I again spoke with Krishna and Sumit on May 6th and Sumit promised that he will make sure that the Product is delivered to our address on the same day but we never received the product nor any calls / updates from this DTDC customer service !

EXTREMELY FRUSTRATED WITH DTDC CUSTOMER SERVICE. NONE OF THE ABOVE MENTIONED REPRESENTATIVES KEPT THEIR PROMISE. ESPECIALLY VAISHALI WHO PROMISED SHE WOULD CALLBACK. NOBODY IS READY TO PROVIDE A PROPER SOLUTION!

Please take steps to get our product delivered to us at the earliest.